Customer Service
Intelligent customer service with AI support.
Answer up to 70% of all customer enquiries automatically with Ziya
Your AI agent knows your products, processes and FAQs — and delivers instant, precise answers around the clock.
How your customer service benefits from AI
Up to 70% of enquiries answered automatically
24/7 availability without additional staff
Instant, precise answers based on your knowledge base
Automatic escalation to your team for complex cases
Seamless integration into existing support systems
Multilingual support without additional resources
We support you in your AI transformation
Create your own AI assistant or let Ziya's AI engineers build your specialist agent.
Get in touchThe ideal AI infrastructure for implementing your AI use cases
Maximum security
GDPR compliant, hosted in Germany. Your data stays protected.
Model-agnostic
Use the best AI models from OpenAI, Anthropic, Google and open source, flexibly combinable.
Enterprise-ready
Scalable architecture, SSO, role and permission management for productive use.
Customisability
Individual adaptation to your processes, workflows and requirements. No off-the-shelf standard.
Integrations
Seamless connection to your existing systems: ERP, CRM, DMS and more.
Fast implementation
From concept to productive use in just a few weeks. No lengthy project phases.
Now is the time to put AI to meaningful use
Generative AI has long since moved beyond the experimental phase. AI is now ready to automate entire processes and fundamentally relieve people of their workload.
4 Pillars of Your AI Transformation
Identify and realise the most impactful AI use cases for your organisation.
Realise your most important use cases with The Central AI Platform by Ziya Realised on one central platform.
Reports
Automated creation of reports and analyses.
Quotes
AI-powered quote generation in minutes.
Data Collection
Automatic capture and structuring of data.
Contract Analysis
AI-powered analysis and review of contracts.
Knowledge Management
Central knowledge management with AI access.
Coding with AI Agents
AI-powered coding with autonomous agents for faster development.
Data Analysis
Intelligent analysis of large datasets for informed decisions.
OCR
Automatic text recognition and document digitisation.
RAG
Retrieval-Augmented Generation for precise answers from your data.
Voice Assistant
AI-based voice assistants for natural interaction.
Process Optimization
AI-powered optimization of existing processes.
Use case scenarios for AI in customer service
E-commerce support
Automatically answer order status, returns and product questions — directly connected to your online shop and logistics systems.
Telecommunications service
Automatically handle tariff advice, contract questions and technical issues, escalating to specialists when needed.
Trades and services support
Automatically handle order enquiries, appointment coordination and status updates for trades and service companies.
Public administration
Automatically answer citizen enquiries about applications, process status and responsibilities in an accessible manner.
Energy provider service
Automatically handle meter readings, tariff changes and billing questions, proactively informing customers.
Travel and tourism support
Handle booking changes, cancellations and travel information around the clock — via chat, email and voice.
Healthcare service
Automatically handle appointment scheduling, results enquiries and administrative requests in healthcare, GDPR-compliant.
Software and SaaS support
Automatically answer technical questions, onboarding help and feature requests based on your product documentation.
Real estate customer service
Automatically handle property enquiries, viewing appointments and tenant communication across all channels.
What others say about us
„Ein Partner mit Handschlagqualität: Unkompliziert, schnell und mit einem klaren Fokus auf Mehrwert schafft Ziya echte Ergebnisse in Rekordzeit.“
„Bis zu Ziyas KI-Coding-Workshop dachte ich KI sei noch Zukunftsmusik. Jetzt weiß ich: Die Zukunft ist schon da.“
„Wir schätzen die partnerschaftliche Zusammenarbeit mit Ziya, die uns im wichtigen Zukunftsfeld KI durch inspirierende Impulse und lösungsorientierte Beratung unterstützt.“
„Ziya liefert uns genau die KI-Lösungen, um unser Agentur-Geschäft ohne hohen Mitarbeiteraufwand zu skalieren.“
„Besonders überzeugt hat uns die gelungene Kombination aus fachlicher Expertise, echter Leidenschaft für das Produkt sowie der Fähigkeit, Inhalte spannend und mitreißend zu vermitteln.“
„Ziya hat unseren Unternehmenspartnern neue Horizonte eröffnet, und das soll als Europas größte IT-Verbundgruppe schon etwas heißen!“
„Sie zu Ihrer Erfolgsgeschichte zu bringen ist unser Ziel. Dabei steht der menschliche Erfolg bei uns an erster Stelle.“
Our Outstanding Supporters
Institutions That Believe in Us
The DatenLabel project is funded within the EXIST programme by the Federal Ministry for Economic Affairs and Climate Action and the European Social Fund.
Generic GPTs deliver generic results.
Specialised AI agents with access to your data, documents and systems, combined with enterprise security and flexible hosting, create real, lasting value.
Trust. At the highest level.
EU AI Act
The platform enables you to meet the requirements of the EU AI Act.
GDPR
You control the flow of your data. Our servers are located in Germany.
Made in Germany
Our company, our developers and our servers are located in Germany.
Your questions answered.
Everything you need to know about working with us. Still have questions? Book a free call and we'll walk you through it.
„Contact me directly for your first step to AI success“
„Or schedule a meeting with me“
Erstgespräch
Initial consultation, approx. 30 minutes
Select an appointment and send your request for an initial consultation. Our expert team will advise you on how to strategically deploy our agent platform in your company.