All Services

Managed Service & Support

Stable AI operations: continuously monitored, optimised and secured.

Ongoing support, monitoring and optimisation of your AI platform — so you can focus on your core business.

Managed Service & Support

After implementation, ongoing operations determine stability, scalability and actual value.

99.9%

Platform availability

24/7

Operating models available

01

Proactive Monitoring & Performance

We continuously monitor your AI platform, identify bottlenecks early and optimise the performance of your agents and workflows. Through regular reports, you gain full transparency on usage numbers, response quality and system utilisation — so you can make data-driven decisions about further expansion.

02

SLA-Based Support

Our support team is at your side with defined service level agreements. Whether technical questions, configuration changes or troubleshooting — short response times and direct contacts are a given for us. As a German company, we guarantee you support at eye level, without language barriers and without detours through international call centres.

03

Continuous Development

The AI landscape is evolving rapidly. As part of our managed service, we keep your platform up to date, integrate new models and extend existing agents with additional capabilities. This ensures your AI investment creates long-term value and you benefit from the latest developments — without having to keep track yourself.

Your Outcome

Proactive incident management

Monthly service reports

You focus on your core business — we handle AI operations

Your First Step to AI Success

Contact me directly for your first step to AI success

Ilirjan Bytyqi, M.Sc.Operations Lead at Ziya GmbH

Or schedule a meeting with me

Ilirjan Bytyqi

Erstgespräch

Initial consultation, approx. 30 minutes

Select an appointment and send your request for an initial consultation. Our expert team will advise you on how to strategically deploy our agent platform in your company.

Select date & time

April 2026
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